FAQ
Have a question before booking balloon décor with us? Here are answers to the most common questions we get about pricing, setup, service areas, and how the process works.
Booking, Pricing & Payments
How far in advance should I book?
We recommend booking as soon as you have a date and venue especially for weekends. Popular dates can book up 2–4 weeks in advance. Last-minute bookings are sometimes possible depending on availability.
Do you have a minimum order?
No, we work with all budgets!
How much does balloon décor usually cost?
Pricing depends on the size of the setup, the complexity of the design, and the distance we travel. Smaller installs like basic garlands or columns are on the lower end, while full backdrop setups with arches, shimmer walls, and marquee letters are higher. Send us your event details and inspiration photos and we’ll provide a custom quote.
How do I get a quote?
You can fill out the contact form on our website or text us at (657) 567-5569 with your event date, location, and what kind of decor you’re looking for. If you have photos or a Pinterest link, feel free to include them.
What payment methods do you accept?
We typically accept common digital payments (such as card or electronic payment) depending on what’s set up on your invoice. Details will be included when we send your quote and invoice.
Is a deposit required?
Yes. To secure your date on our calendar, we require a non-refundable retainer. The remaining balance is usually due before the event date. Exact terms will be listed on your invoice.
Service Area & Travel
What areas do you serve?
We’re based in Southern California and regularly decorate events in Orange County, with select events in Los Angeles and parts of the Inland Empire. If you’re not sure whether we serve your city, send us the event address and we’ll confirm.
Do you charge a travel fee?
For some locations, especially those farther from our base, a travel fee may apply to cover time and transportation. We’ll always include any travel fees in your quote upfront so there are no surprises.
Do you decorate at homes, venues, and businesses?
Yes. We work at private homes, event venues, restaurants, hotels, schools, churches, and business locations. If your venue has specific rules, please let us know in advance.
Design & Customization
Can you match my theme or inspiration photo?
Yes! We love working from inspiration photos and event themes. While we may not be able to copy another decorator’s design exactly, we can create a custom setup that captures the same look and feel using your colors and style.
How many balloon colors can I choose?
Most of our packages include up to 3 colors at no extra charge. Additional colors, custom colors, and specialty balloons can usually be added for an additional fee.
Do you offer organic and traditional balloon styles?
Yes. We design both organic (modern, textured) and traditional (uniform, classic) balloon styles. Many of our products are available in either look depending on your preference.
Can you provide signs, shimmer walls, or marquee letters too?
Yes. We offer add-ons like shimmer walls, custom signs, and marquee numbers/letters for a complete backdrop or focal point. These can often be combined into one package so everything coordinates.
Setup, Teardown & Logistics
How long does setup take?
Setup time depends on the size and complexity of your decor. Simple installs might take about an hour, while larger backdrops with shimmer walls, arches, and marquee letters can take longer. We’ll schedule arrival time based on what you’ve booked.
Do I need to be there during setup?
It’s helpful if someone is there to let us in and confirm final placement, especially for first-time clients or new venues. For some repeat venues or simple installs, arrangements can be made in advance if you can’t be present.
Do you come back to take everything down?
For rentals like backdrops, shimmer walls, marquee letters, and some stands, yes we return for teardown and pickup at a scheduled time. Regular balloons are usually left behind when we remove our equipment unless otherwise agreed.
Can your balloons be used outdoors?
Yes, but outdoor installs are more affected by heat, wind, direct sunlight, and rough surfaces. We’ll design and secure the decor as best as possible, but weather and environment can affect longevity. If your event is outdoors, let us know so we can recommend the best options.
Day-Of Issues, Changes & Cancellations
What happens if the weather is bad?
If your event is outdoors and weather becomes an issue, we may recommend moving decor indoors or adjusting the setup. We’ll do our best to work with you and your venue to find a safe and beautiful solution.
Can I make changes after booking?
Small changes are sometimes possible depending on timing and what materials have already been ordered or prepared. If you need to adjust colors, sizes, or add-ons, let us know as early as possible.
What is your cancellation policy?
Because we reserve your date, do custom planning, and may pre-order materials, retainers are typically non-refundable. In some cases, we may be able to apply part of your payment toward a future date depending on the situation and notice given. Details are listed in your invoice and terms when you book.
Other Questions
Do you offer DIY or pickup options?
For some smaller balloon garlands, we may offer grab-and-go or pickup options when available. These are pre-assembled for you to pick up and install yourself. Ask us if this is available for your date.
Do you use helium?
Most of our decor (arches, garlands, backdrops) is air-filled and attached to frames or structures so it lasts longer and holds its shape. We can sometimes provide helium balloons for certain setups or add-ons; ask us if you have something specific in mind.
What if I still have questions?
We’re happy to help. If your question isn’t answered here, you can:
- Fill out the contact form on our website, or
- Text us at (657) 567-5569
Tell us a bit about your event, and we’ll get back to you with answers and options.