Refund policy

Refunds, Cancellations & Rescheduling – Monarch Balloon Boutique

Deposits & Payments

  • A 50% deposit is non-refundable and secures your event date.

  • Remaining balance is due prior to or immediately upon setup, before our team leaves the site.

  • Work begins (ordering product, scheduling staff) once the deposit is paid.

Cancellations / Rescheduling

  • You may reschedule once at least 7 days before the event (subject to availability). Deposits move to the new date.

  • Cancellations: deposits are non-refundable. If canceled within 72 hours of the event, the full balance may be due to cover materials/labor already allocated.

Onsite Acceptance of Décor

  • At the time of installation, it is the client’s responsibility to review the décor and raise any concerns while our team is onsite.

  • If no concerns are raised during setup, the décor is considered secure, complete, and satisfactory.

  • Monarch Balloon Boutique cannot be held responsible for issues reported after our team has left the site, as weather, venue conditions, or guest interaction may affect the décor.

Outdoor & Venue Conditions

  • Balloons are sensitive to heat, sun, wind, rain, sharp/rough surfaces, and certain finishes/adhesives.

  • We are not liable for décor affected after setup by weather, venue restrictions/surface limitations, or tampering by guests.

  • Client/venue must approve attachment methods (e.g., tape, command hooks, stands). We do not drill or permanently alter surfaces unless expressly authorized in writing.

Delivery, Setup & Pickup

  • Client/venue provides clear access, parking, and set-up space at the agreed time.

  • Rentals (frames, stands, marquees, backdrops) remain Monarch Balloon Boutique property. Missing or damaged rentals are billable at replacement cost.

  • Extended rentals (keeping items beyond the agreed period) incur a daily fee.

Post-Installation

  • Our responsibility is safe, professional installation at delivery. Once we depart, conditions are outside our control.

  • At the time of installation, it is the client’s responsibility to review the décor and raise any concerns while our team is onsite. If no concerns are raised, the décor is considered secure and satisfactory.

  • If you notice an issue during your event, please text us immediately. We’ll advise availability for a service call (fees may apply). We cannot offer refunds for issues reported after the event has ended.

Products Shipped (DIY Balloon Garland Kits)

  • DIY kits are final sale once shipped.

  • If your kit arrives damaged or incomplete, contact us within 48 hours with photos; we’ll replace missing/damaged components.

  • Customer is responsible for accurate shipping address; undeliverable packages may incur reship fees.

Chargebacks & Disputes

  • By paying our invoice, you acknowledge these terms. Service is deemed delivered upon installation (or shipment for DIY kits).

  • We maintain timestamped photos/records of delivery, installation, or shipment.

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